Covid-19 Update

Our store is OPEN, although some important consi­dera­tions to allow us to implement strict and responsible hygiene and social distancing practices to keep our team safe. Please bear with us so we can continue to best support our customers while still protecting our team.

Production & Delivery Times

Please expect production delays of up to 7 business days, so orders will take appro­ximately 13 to 19 business days to get to you.  Our operational capacity is lower than usual due to our workforce being reduced. This reduction is necessary while we importantly adhere to social distancing guidelines.

Our delivery carriers are also experiencing delays in their service levels too, mostly because of the high numbers of staff absence. Unfortunately they are not clear on their delay times, so there could be some unexpectedly delays with the delivery.

This is a difficult time for everyone and we thank you for your patience. Health is the number one priority right now, so stay safe.

Shipping

Where are you shipping from?

Everything in the US store is printed and shipped from within the USA. We have two print centres, one  in Charlotte, NC and the other LA, CA.

Please note all products are ordered and printed specifically for your individual order. We do not hold stock.

How much will shipping cost?

Shipping costs are based on the weight of your parcel, the shipping method and the destination it’s being shipped to. Our rate are fixed, and pass on the cost: we don’t make a profit on shipping.

How long will it take to get to me?

First, it’s important for you to know we do not hold any stock. When you order an item: we order that item from our supplier, print it and ship it – just for you and your individual orer. It typically takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products. From there, you add on the shipping time (typically 4 business days depending on the order’s destination).

So, typically your product, created just for you will take anywhere between 6-12 days to reach you.

We show the real-time shipping rates and display them during the order checkout. These rates are calculated by the order fulfillment location, shipping destination, shipping method, and carrier pricing.

Where do you ship to?
  • USA
  • Europe (including Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Ukraine and Vatican City)
  • The United Kingdom, but we’d suggest you purchase from the UK store
  • EFTA States (Iceland, Liechtenstein, Norway, Switzerland)
  • Candada
  • Australia and New Zealand
  • Everywhere else, EXCLUDING Cuba, Crimea, Iran, North Korea, and Syria. Sorry, our supplier doesn’t ship to those destinations

Please note: The above lists of countries may change periodically.

Who pays the customs duties & taxes?

Any shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees are paid to appropriate customs agency by you.

Wrong/Insufficent Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable)

Returns

Do you accept returns or exchanges?

Each product is printed to order which is to say your shirt is especially printed for you, only after you’ve bought your tshirt. Unless there is a fault with the item we don’t accept returns or exchanges.

Please note this request must be submitted within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date

What do I do if the product is faulty?

Whilst rare, it does occasionally happen. Simply email us with a photo and description of the fault and we’ll arrange a replacement or refund.

EU Return Policy

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore we reserve the right to refuse returns at our sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

 

Pricing and Proceeds

Wait, these seem really expensive for what they are?

We run our store as a drop-ship store. What that means is we don’t hold any stock. When you place an order a single shirt is ordered from the supplier, printed and shipped directly to you. What that means is while we, as a not-for-profit store don’t have to use the proceeds to purchase and store stock up front, it does raise the cost because we’re ordering a single shirt instead of hundreds.

We usually price our items at $2-£5 above the cost price depending on the product. It’s this on-top donation which goes to NKH Charity to support NKH Research. We don’t take a penny of the proceeds.

Where do the proceeds go?

All funds go into a dedicated paypal account (as it’s the cheapest online billing solution).

When the pot is $100+, we send that directly to EITHER Joseph’s Goal (Charity Number 1151548) OR the NKH Crusader’s University of Colorado NKH fund.

Joseph’s Goal supports Prof. Nick Greene at UCL. He’s thought to be the closest to an NKH clinical trial for gene replacement therapy. For more information on Joseph’s Goal, please visit www.josephsgoal.org.

NKH Crusaders supports Dr. Van Hove at the University of Colorado. He’s currently working on chaperone therapy and is considered the foremost knowledgable person on NKH. For more information on NKH Crusaders please visit nkhcrusaders.com.

Who covers the cost of this website?

Thanks to the drop ship option, the costs of this website are negligible (the only costs are: the cost of the domain name and webhosting). These are covered by Team Mikaere and do not come out of the profits of the stores. All work and time on this website has been donated and/or covered by Team Mikaere.

Stores and Locales

What is the difference between the UK and the US Store?

Both our stores are a drop-ship stores. What that means is we don’t hold any stock. When you place an order a single shirt is ordered from the supplier, printed and shipped directly to you.

We work with printers in both locales, one in the UK and one in the US. That means when you order from the UK store, the shirt is ordered, printed and shipped from within the UK. In the US, the shirt is ordered, printed and shipped from the US.

This does means there will be slightly different products between stores, as we’re using different suppliers. It also means we can charge and make donations in the appropriate currencies.

Personalisation

How do I get a family or event shirt made?

If you’d like a personalised shirt for your family, or event (like this one for Arthur) please let us know by emailing us.

It costs $35 to set up, and we provide a simple (one colour) logo on a range of products. Specifically: tshirts (baby, child, ladies and men) and hoodies (unisex adult and youth). The colours and styles are limited to what you already see in our shop.

Do I need a logo?

We can design a simple logo for you, or use one that you have already. Please note we are not a design service, and any logo requests will be limited to one review/set of changes.

If you have clear ideas about what you would like, please hire a designer. All files will need to be provided in png form, with at least 300dpi in RGB.

I’d like other products personalised… what else do you do?

If you’d like additional products (such as stickers, towels, tote bags, cushions, aprons, iphone/samsung phone cases, embroidered caps, polos, mugs etc) we can set these up for an additional fee of $15 per extra product (please note: embroidered caps come with an additional one off fee, due to the embroidery set up).

Please note: our product catalogue is limited to what our printer supplies.